Managers can search for and update other user accounts.
Here are a few tips that can come in handy when you're helping someone else with their account. They can also try a few of the tips on this guide for troubleshooting your own account.
Help them log in
If the contributor has an account but they can’t log in, share this guide with them.
- Find their account and make sure they’re logging in with the right info, whether they use a username and password or third-party authentication.
- Encourage them to reset their password or recover their username by visiting [your org].stories.usechorus.com. For example, the URL for Vox Media internal users would be: voxmedia.stories.usechorus.com.
- Make sure they haven’t created two accounts. Contributors sometimes unintentionally create duplicate accounts by logging in with a third-party service like Twitter or Facebook.
- Two-factor authentication is required for access to our editorial and moderation tools. If they have a new device, reset their two-factor authentication to give them a new QR code to scan.
- If they’re in the EU, make sure they’ve consented to cookies.
Try the magic reset link
Whenever you’re making changes to an account with access to the story editor, ask the contributor to hit this link before visiting Chorus: [your org].stories.usechorus.com/auth/reset.
We also recommend hitting this link if anything seems amiss with the contributor’s browser session—like if Chorus is loading but the dashboard is empty. This link will reset their session and make sure they’re seeing all of the features and communities available to them.
Were they on leave or inactive for a while?
If the contributor stops logging into Chorus for an extended period of time, their permissions will expire automatically as part of our security protocols. Restore their permissions and ask them to visit [your org].stories.usechorus.com/auth/reset.
Can’t find the account?
If you know a contributor has an account—on another community or another network—reach out to us directly. We can add them to your community manually so you can update their permissions or create a freelance account for them.
Contributors can join some communities directly. For example, an sbnation.com contributor who is logged in can join the Eagle’s community via the comments section.