Managers can search for and update other user accounts.
Here are a few tips that can come in handy when you're helping someone else with their account.
Help them log in
If the contributor has an account but they can’t log in, share this guide with them.
- Find their account and make sure they’re logging in with the right info, whether they use a username and password or third-party authentication.
- Make sure they haven’t created two accounts. Contributors sometimes unintentionally create duplicate accounts by logging in with a third-party service like Twitter or Facebook.
- Encourage them to reset their password or recover their username by visiting [your org].stories.usechorus.com. For example, the URL for Vox Media would be: voxmedia.stories.usechorus.com.
- If they’re in the EU, make sure they’ve consented to cookies.
Reset two-factor authentication
Two-factor authentication is required for access to our editorial and moderation tools. They can troubleshoot 2FA with the tips from this guide. If they have a new device, reset their two-factor authentication to give them a new QR code to scan.
Try the magic reset link
Whenever you’re making changes to an account with access to the story editor, ask the contributor to visit this link: [your org].stories.usechorus.com/auth/reset.
We also recommend hitting this link if anything seems amiss with the contributor’s browser session—like if Chorus is loading but the dashboard is empty. This link will reset their session and make sure they’re seeing all of the features and communities available to them.
Were they on leave or inactive for a while?
If the contributor stops logging into Chorus for an extended period of time, their permissions will expire automatically as part of our security protocols. Restore their permissions and ask them to visit [your org].stories.usechorus.com/auth/reset.
Can’t find the account?
If you know a contributor has an account—on another community or another network—reach out to us directly. We can add them to your community so you can update their permissions.