If you’re replacing your phone or resetting it to factory settings, you’ll need to reset two-factor authentication. Do this before setting up your phone. Otherwise, reach out to your manager to reset your account.
Remove the existing code
You should only have one Chorus code in your authenticator app at a time. If you’re resetting an existing device, delete the older code first to avoid confusion. Here are the instructions for Google Authenticator. Authy has similar instructions on their help center.
- Open Google Authenticator.
- Select the pencil icon.
- Select any existing Chorus codes.
- Select Delete.
- Open Google Authenticator.
- Press and hold an existing Chorus code.
- Select the Trash icon.
- Select OK.
Reset your two-factor authentication
- Head over to your homepage.
- Select Edit Profile in the main navigation or footer depending on your site settings.
- Select Edit Account & Settings.
- In the two-factor authentication section, select Reset it.
- You’ll get a barcode to scan, which you can use to set up your two-factor authentication again.